1 hour ticket response
Timely support is our top duty and that is the reason why we have a team of seasoned customer service technicians who are ready to provide a prompt reply to any question that you might have. Just submit your support ticket from your Web Site Control Panel and we will respond within 1 hour at the latest. As a matter of fact, we strive hard and aim for a 20–minute tech support ticket response time.
An Excellent Client Care Service
Each member of our client care staff has many years of experience in the website hosting services arena and the majority of them have been with us for at least five years. They all are eager to answer all your questions in the most efficient manner possible.
An Easy–to–Browse Help Section
Integrated into the Web Site Control Panel is an easy–to–browse Help section, which includes different information sources. You can browse through a constantly updated knowledge base offering web hosting account administration articles and web site management articles, watch the how–to video tutorials or take a look at the F.A.Q. database.