24/7 Customer Support in Website Hosting
We supply 24/7 billing, customer and technical support for all of our website hosting services. Even if you aren't our client yet and you have questions, we will help you in a timely manner and provide the needed info, so as to give you a choice to make the best decision when you buy a new web hosting account. We are available at any time, including weekends and holidays, and we provide you with various means of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers all over the world, therefore you will be able to call the one that is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get prompt assistance, in particular when your website is not working properly for whatever reason. All of our Linux semi-dedicated hosting feature 24/7 customer and technical support, which means that if something comes up, you'll be able to use a number of ways to let us know - telephone line with a couple of local numbers worldwide, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and basic matters, which means that if you do not have an account yet, for example, you can get more details for our services, or we can help you with less difficult tech matters. The other two options are for solely tech troubles or everything that is more time-consuming as it is much easier track the correspondence between you and our technical support crew. The guaranteed max reply time for them is only an hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day so as to receive assistance as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious difficulties and / or questions with regard to the pre-installed software your server is equipped with. If you have not bought a virtual private server plan yet, you will be able to find out more details about our services by giving us a telephone call or through the live chat service. For more tech issues, you should send an email message or open a ticket through your billing Control Panel and you'll receive assistance within no more than one hour regardless of the time of the day, even on holidays and weekends. The actual reply time usually does not exceed 30 minutes. If you need assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our administrators will assist you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive prompt support in general, let alone if you operate a whole server, that's why each and every dedicated server that we provide comes with 24/7 support with 1-hour reply time warranty regardless of the matter. This service is free of cost for any kind of issues with the server or the software that was installed from our admins through the setup, which means that you are able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an e-mail message, and the actual answer time for either of these rarely surpasses 30 minutes because we have admins available twenty-four hours a day. In case you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could use our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to add to your server plan from your billing Control Panel.