Integrated Ticketing System in Website Hosting
In contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we’re using with our website hosting services is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different sign-on credentials, since you’ll be able to manage your tickets and the hosting account itself from one single place. So, in case you have a query or run into a challenge, you can touch base with our technical support staff representatives instantaneously. Our system offers an intelligent search functionality. This implies that even if you’ve posted an enormous number of tickets over the years, you will be able to find the one that you need without effort. Plus, you can see knowledge base tips for resolving commonly experienced obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with us and you want to get in touch with our customer service staff, you will be able to post a ticket directly from your Hepsia Control Panel instead of going through a completely different tech support platform as you will need to do with most web hosting providers out there. Our integrated ticketing system will enable you to submit a new ticket without efforts and to search through older tickets using a smart search box. Plus, you will be able to check the applicable knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can accomplish all the above-mentioned things without leaving your Hepsia Control Panel at any time, which suggests that in case you face any complication or have an enquiry, you can touch base with our support engineers and solve the specific problem in less than one hour via one support platform.