In case you’ve bought a hosting plan and you’ve got certain questions relating to a given feature/function, or in case you have experienced some issue and you require support, you should be able to touch base with the respective customer support staff. All web hosting providers use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, as the most efficient way to resolve an issue most often is to post a ticket. This kind of correspondence makes the replies sent by both parties easy to track and allows the technical support staff representatives to escalate the situation if, for example, an administrator needs to become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you need to have no less than 2 different accounts to get in touch with the tech support staff and to actually administer the hosting space. Constantly signing in and out of different accounts could often be a bore, not to mention the fact that it requires quite a while for the majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we’re using with our website hosting services is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different sign-on credentials, since you’ll be able to manage your tickets and the hosting account itself from one single place. So, in case you have a query or run into a challenge, you can touch base with our technical support staff representatives instantaneously. Our system offers an intelligent search functionality. This implies that even if you’ve posted an enormous number of tickets over the years, you will be able to find the one that you need without effort. Plus, you can see knowledge base tips for resolving commonly experienced obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you want to get in touch with our customer service staff, you will be able to post a ticket directly from your Hepsia Control Panel instead of going through a completely different tech support platform as you will need to do with most web hosting providers out there. Our integrated ticketing system will enable you to submit a new ticket without efforts and to search through older tickets using a smart search box. Plus, you will be able to check the applicable knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can accomplish all the above-mentioned things without leaving your Hepsia Control Panel at any time, which suggests that in case you face any complication or have an enquiry, you can touch base with our support engineers and solve the specific problem in less than one hour via one support platform.