A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It is an efficient method to get some information about the web hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of mistakes any time you exchange information such as usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the agent investigates the issue involved. What's more, you'll be able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you will have to pay in case you're calling to a different country.

Live Chat Support in Website Hosting

As a part of the support services that we offer for all of our website hosting services, we've live chat support which is online each and every day, even on holidays. You're able to contact us regardless of whether you already have an account or not, as we will assist you with all kinds of things, ranging from providing you with general info about our services in case you aren't a client yet and you're thinking about ordering one of the packages, to assisting you with creating an email account in an email client. Some issues are more complicated and time-consuming, and you'll need to use the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, so when you have any kind of questions regarding our Linux semi-dedicated hosting, you can speak with our customer care team whenever you need no matter if you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, but we are able to assist you with quite a few technical questions as well. We can help you select the optimal plan for your websites if you don't have an account yet, we can reply all of the billing questions or issues you may have or we can assist you with setting up your new email address on your personal computer or smartphone - all of this will be done in a timely manner because our live chat service is accessible all day long, every single day. No matter when you require assistance, you'll be able to talk with a representative and save considerable time.