If you ever encounter a problem with your site and are unable to handle it yourself, ask the respective hosting provider’s customer care staff to help you bring the website back online. A speedy solution would be the most optimal scenario, but a lot of hosting companies reply within 24 hours and even more, particularly if you are dealing with a reseller. Even if the problem can be easily fixed, your website may not work correctly or may not be reachable at all for a longer time period, so you may lose potential clients as it is rather unlikely that anybody would be inclined to revisit a faulty site. Hence, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed fashion. If a software application update doesn’t proceed as planned or you delete something by mistake, for example, the site should be restored swiftly so as to prevent long unavailability.

One-Hour Response Guarantee in Website Hosting

Our website hosting services feature a one-hour response guarantee, which implies that regardless of what enquiry or problem you might have, we’ll always be there to lend you a helping hand. Actually, it seldom takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both sales and technical matters. Our customer support team members will be at your service 24/7, even on public holidays and weekends, which suggests that you will get immediate support at any time. We know exactly how priceless time can be, so by the time we reply to your support ticket or email, we’ll have probed into the matter and, in case we haven’t discovered a solution, we will give you more info on what you need to do on your end, if the circumstances necessitate it. With our support services, you can be sure that there will be somebody to help you straight away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a technical support ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain a response within 60 minutes max. You can get in touch with us whenever you wish with regards to technical, general or billing matters and considering the fact that we’re available to you 24 hours a day, 7 days a week, you will always obtain support right on the spot. Based on the particular question or issue, we’ll supply you with more details, rectify the problem if it has been caused by something that’s within our reach or inform you how to proceed in case you need to change a given setting for a software app that we can’t access. You can forget about waiting for a day for every single reply. The fact is, in most cases we reply to emails and tickets within twenty-twenty five minutes max.