Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be attended to in maximum 1 hour after the ticket or email was submitted. If your issue calls for additional assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person in charge then leave a note to let you know that more time will be required for reaching the optimal solution. Furthermore if you order the Admin Services package, all of the server administration tasks included there will be executed whenever you desire.
A Premium–Quality Customer Care Service
- We will be at your disposal twenty–four–seven to respond to any inquiries that you may have connected to our Web Site Control Panel and any of the applications that we have preinstalled for you on the dedicated server. In case you also need help handling server admin procedures, order our Admin Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and installation procedures.
An Intuitive Help Area
Every Linux dedicated hosting server is equipped with our charge–free Web Site Control Panel, which boasts an in–depth knowledgebase and a set of educational video tutorials. Whenever you need assistance while working with the Web Site Control Panel, just push the Help or Videos buttons in the top right corner.